Return Policy

WHAT IS KWA’S RETURN POLICY?

Thank you for choosing KWA. We aim for your complete satisfaction with every purchase. If you find any aspect of your product unsatisfactory, we’re here to facilitate a smooth return process.

Returns

• Time Frame: You have 14 days from the day you receive your product to initiate a return. This period allows you enough time to decide if the product meets your expectations.
• Condition: For a return to be accepted, the item must be unused and in the same pristine condition as when it arrived. It must also be returned in its original packaging to ensure it is protected during transit.
• Proof of Purchase: Including a receipt or proof of purchase with your return helps us to quickly verify your transaction and expedite the handling of your return.

Refunds

• Processing: Upon receiving your returned item, our team will conduct an inspection and notify you. We aim to process inspections promptly and will keep you updated on the status of your return.
• Refund Initiation: If your return meets our conditions, we will issue a refund to your original payment method. Depending on your bank or card issuer, it may take several days for the refund to reflect in your account. We appreciate your patience during this time.

Shipping Costs

• Responsibility: You are responsible for the shipping costs incurred when returning your item. Preparing your item securely for shipping will help avoid any damage and ensure a smoother return process.
• Non-refundable: Initial shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your total refund. This policy is in place because shipping services are completed by third-party companies.

Exchanges

• Availability: We encourage you to contact us before returning an item for exchange to confirm the availability of the desired product. This ensures that we can reserve the item for you and expedite the exchange process.
• Process: If you need to exchange an item, please reach out to us, and we will provide detailed instructions based on the availability of the replacement item. Exchanges are subject to the same conditions as returns, requiring the item to be in its original unused condition.

Wholesale Account Returns

• Policy Exclusion: Our standard return policy does not apply to wholesale accounts, due to the bulk nature and different conditions of wholesale purchases.
• Assistance: We offer specialized support for our wholesale customers. If you encounter any issues with your wholesale purchase, please use the provided Return Merchandise Authorization (RMA) form or contact your dedicated account manager for tailored assistance.

Need Help?

• Contact Us: For any inquiries or assistance needed in returning your item, please contact us at proshop@kwausa.com. Our customer service team is here to help ensure your return process is as smooth and hassle-free as possible.

Wholesale Assistance

• Return Authorization: For wholesale returns, please fill out the provided RMA form. Our team will review your submission and respond with the necessary steps to process your return.
• Your dedicated account manager is available to address any specific concerns or questions regarding wholesale orders. They are committed to providing personalized support to ensure your satisfaction.